FAQ
Frequently Asked Questions
WORKOUT QUESTIONS
General Comments:
What equipment do I need for the workouts?
To get the most out of the workouts, you'll need the following equipment:
A mat - could be a yoga mat or a small piece of rug - anything that will protect your knees or back bone when you are on the floor
Warm Ups: 4' 1/2" diameter pvc pipe (a golf club or broom stick would also work), mini band loop
HIIT and Low Impact HIIT: 2 light dumbbells, 1 mini band loop, 1 flat resistance band
Strength: same as HIIT plus a Stability Ball also Optional Equipment: heavier dumbbells, weight bench
Yoga: Optional Equipment - 2 Yoga Blocks, 1 Yoga Strap
How do add these workouts to my weekly schedule?
Everyone's individual goals vary but in general I recommend 2 Strength workouts per week (you can do the same one for a month or vary your strength workouts), 1-2 HIIT workouts per week and 1-2 Yoga practices. I also recommend at least 15 minutes of movement (gardening, walking, playing a sport) outside and 1 60 minute moderate intensity workout per week (hiking, walking, dancing, etc).
My week looks like this:
M, W, F Run or Hike Local Trails for a minimum of 45 minutes + Yoga on one day
T HIIT
TH , S Strength
Sun Easy Yoga - mild stretching
Another option if you are short on time:
M, TH Warm Up + Strength
T, F 30 minutes of HIIT (you can always stop the video - you'll still get a total body workout)
W Rest or Yoga
S or Sun Hike/Bike/Walk - moderate exercise for 60 minutes (at an intensity where you can talk freely)
BILLING AND ACCOUNT QUESTIONS
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
PLAYBACK QUESTIONS
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.